{"id":23774,"date":"2024-10-24T13:32:45","date_gmt":"2024-10-24T05:32:45","guid":{"rendered":"https:\/\/www.fiti.com.tw\/blog\/?p=23774"},"modified":"2025-07-31T15:57:52","modified_gmt":"2025-07-31T07:57:52","slug":"salesforce_release_essential_part_2","status":"publish","type":"post","link":"https:\/\/www.fiti.com.tw\/blog\/salesforce_release_essential_part_2\/","title":{"rendered":"\u5ba2\u670d\u7ba1\u7406\u7684\u5168\u65b0\u5347\u7d1a\uff0dSalesforce \u66f4\u65b0\u7cfb\u5217 Part 2"},"content":{"rendered":"\n<p>\u7e7c\u4e0a\u4e00\u7bc7\u4ecb\u7d39 <a href=\"https:\/\/www.fiti.com.tw\/blog\/salesforce_release_essential_part_1\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"aioseop-link\">Salesforce 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src=\"https:\/\/res.cloudinary.com\/hwqu5ytia\/image\/upload\/v1729675813\/Blog%20Image\/2411_blog_Wallboard.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">\u3010Omni Superviser \u88e1\u7684 Wallboard \u793a\u610f\u5716\u3011<\/figcaption><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">\u5373\u6642\u63d0\u9192\u5ba2\u670d\u4eba\u54e1\u7684\u700f\u89bd\u5668\u901a\u77e5\u529f\u80fd<\/h2>\n\n\n\n<p>\u5728\u56de\u61c9\u5ba2\u6236\u9700\u6c42\u6642\uff0c\u5ba2\u670d\u4eba\u54e1\u5f80\u5f80\u9700\u5728\u4e0d\u540c\u7684\u7cfb\u7d71\u548c\u9801\u9762\u4e4b\u9593\u5207\u63db\uff0c\u4f46\u662f\u56e0\u9019\u6a23\u7684\u5207\u63db\u53ef\u80fd\u5c0e\u81f4\u5ba2\u670d\u4eba\u54e1\u758f\u5ffd\u8f03\u7dca\u6025\u7684\u500b\u6848\uff0c\u9032\u800c\u5f71\u97ff\u6574\u9ad4\u7684\u5ba2\u6236\u670d\u52d9\u9ad4\u9a57\u3002\u70ba\u4e86\u61c9\u5c0d\u4e26\u89e3\u6c7a\u9019\u500b\u6311\u6230\uff0cSalesforce 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class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/res.cloudinary.com\/hwqu5ytia\/image\/upload\/v1729675810\/Blog%20Image\/2411_blog_Notify_Agents_About_New_Work_Using_Alerts.png\" alt=\"\" style=\"width:326px;height:auto\"\/><figcaption class=\"wp-element-caption\">\u3010\u958b\u555f\u65b0\u700f\u89bd\u5668\u901a\u77e5\u529f\u80fd\u8b93\u5ba2\u6236\u670d\u52d9\u4e0d\u9593\u65b7\u3011<\/figcaption><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">\u65b0\u7684\u77e5\u8b58\u5eab\u7de8\u8f2f\u5668\u8207\u500b\u4eba\u5316\u529f\u80fd<\/h2>\n\n\n\n<p>\u77e5\u8b58\u5eab\u662f Salesforce 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src=\"https:\/\/res.cloudinary.com\/hwqu5ytia\/image\/upload\/v1729675805\/Blog%20Image\/2411_blog_Lightning_Article_Editor.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">\u3010Lightning Article Editor \u5be6\u969b\u756b\u9762\u3011<\/figcaption><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">\u591a\u7ba1\u9053\u7684\u5ba2\u670d\u5de5\u4f5c\u91cf\u7ba1\u7406<\/h2>\n\n\n\n<p>\u96a8\u8457\u5ba2\u6236\u8207\u4f01\u696d\u7684\u4e92\u52d5\u7ba1\u9053\u65e5\u6f38\u591a\u5143\uff0c\u5ba2\u670d\u4eba\u54e1\u7684\u5de5\u4f5c\u91cf\u4e0d\u50c5\u66f4\u52a0\u8907\u96dc\u3001\u4e5f\u8d8a\u4f86\u8d8a\u96e3\u7ba1\u7406\uff1b\u4ed6\u5011\u901a\u5e38\u9700\u8981\u540c\u6642\u8655\u7406\u96fb\u8a71\u3001\u96fb\u5b50\u90f5\u4ef6\u3001\u7dda\u4e0a\u804a\u5929\u5ba4\u3001LINE\u2026\u2026\u7b49\u591a\u7a2e\u9032\u7dda\u500b\u6848\u3002\u70ba\u4e86\u8b93\u4f01\u696d\u80fd\u5920\u66f4\u6709\u6548\u7387\u5730\u7ba1\u7406\u9019\u4e9b\u591a\u5143\u5316\u7684\u5de5\u4f5c\u91cf\uff0cSalesforce \u5728 Omni-Channel \u6a21\u7d44\u4e2d\u63a8\u51fa\u4e86 Interruptible Capacity \u529f\u80fd\u3002\u8a72\u529f\u80fd\u5c07\u5ba2\u670d\u4eba\u54e1\u7684\u5de5\u4f5c\u91cf\u5283\u5206\u70ba\u5169\u5927\u985e\uff1a<strong>\u4e3b\u8981\uff08Primary<\/strong>\uff09\u548c<strong>\u53ef\u4e2d\u65b7\uff08Interruptible\uff09<\/strong>\u5de5\u4f5c\u9805\u76ee\uff0c\u9019\u7a2e\u5206\u985e\u65b9\u5f0f\u8b93\u5ba2\u670d\u4eba\u54e1\u80fd\u9748\u6d3b\u61c9\u5c0d\u7dca\u6025\u60c5\u6cc1\uff0c\u4e26\u540c\u6642\u8655\u7406\u591a\u500b\u4e0d\u540c\u985e\u578b\u7684\u500b\u6848\u3002<\/p>\n\n\n\n<p>\u70ba\u4e86\u5e6b\u52a9\u8b80\u8005\u66f4\u6e05\u695a\u5730\u4e86\u89e3 Salesforce \u662f\u5982\u4f55\u5b9a\u7fa9\u9019\u4e9b\u5206\u985e\uff0c\u4ee5\u4e0b\u662f\u7c21\u55ae\u7684\u5b9a\u7fa9\u548c\u7bc4\u4f8b\u8aaa\u660e\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u4e3b\u8981\u5de5\u4f5c\u9805\u76ee\uff1a<\/strong>\u5305\u62ec\u7dca\u6025\u4e14\u9700\u5373\u6642\u56de\u8986\u7684\u500b\u6848\uff0c\u9019\u985e\u500b\u6848\u901a\u5e38\u4f86\u81ea\u65bc\u96fb\u8a71\u3001\u7dda\u4e0a\u804a\u5929\u5ba4\u6216\u5373\u6642\u901a\u8a0a\u3002<\/li>\n\n\n\n<li><strong>\u53ef\u4e2d\u65b7\u7684\u5de5\u4f5c\u9805\u76ee\uff1a<\/strong>\u9019\u985e\u500b\u6848\u4e0d\u9700\u8981\u7acb\u5373\u56de\u61c9\uff0c\u8f03\u70ba\u8907\u96dc\u3001\u9700\u82b1\u8cbb\u8f03\u9577\u6642\u9593\u7684\u6848\u4ef6\uff0c\u5982\u96fb\u5b50\u90f5\u4ef6\u6216\u975e\u5373\u6642\u6027\u8acb\u6c42\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u4f01\u696d\u53ef\u4ee5\u4f9d\u64da\u81ea\u8eab\u9700\u6c42\u5b9a\u7fa9\u5ba2\u670d\u4eba\u54e1\u7684\u5de5\u4f5c\u91cf\u4e0a\u9650\uff0c\u4e26\u901a\u904e Omni-Channel 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\u5ba2\u670d\u4eba\u54e1\u7576\u524d\u5df2\u8655\u7406\u56db\u500b\u53ef\u4e2d\u65b7\u500b\u6848\uff0c\u6839\u64da\u8a2d\u5b9a\u4ed6\u5c07\u4e0d\u6703\u518d\u88ab\u5206\u914d\u5176\u4ed6\u53ef\u4e2d\u65b7\u500b\u6848\uff1b\u7136\u800c\uff0c\u5982\u679c\u6b64\u6642\u6709\u4e00\u500b\u4e3b\u8981\u5de5\u4f5c\u9805\u76ee\u9032\u7dda\uff0c\u7cfb\u7d71\u5c07\u512a\u5148\u5c07\u8a72\u901a\u8a71\u5206\u914d\u7d66 A \u5ba2\u670d\u4eba\u54e1\uff0c\u56e0\u70ba\u4e3b\u8981\u5de5\u4f5c\u9805\u76ee\u5177\u6709\u8f03\u9ad8\u7684\u512a\u5148\u6b0a\uff0c\u4e14 A \u5ba2\u670d\u4eba\u54e1\u7684\u5de5\u4f5c\u91cf\u80fd\u627f\u64d4\u3002<\/p>\n\n\n\n<p>\u900f\u904e Interruptible Capacity \u5de5\u4f5c\u91cf\u7ba1\u7406\uff0c\u5176\u512a\u52e2\u5728\u65bc\u80fd\u9748\u6d3b\u5730\u61c9\u5c0d\u4e0d\u540c\u985e\u578b\u7684\u5de5\u4f5c\u9700\u6c42\uff0c\u540c\u6642\u907f\u514d\u5ba2\u670d\u4eba\u54e1\u904e\u5ea6\u8ca0\u64d4\uff0d<strong>\u9019\u4e0d\u50c5\u63d0\u9ad8\u4e86\u6574\u9ad4\u5ba2\u670d\u6548\u7387\uff0c\u9084\u80fd\u78ba\u4fdd\u7dca\u6025\u554f\u984c\u5f97\u5230\u53ca\u6642\u8655\u7406\uff0c\u6e1b\u5c11\u5ba2\u670d\u4eba\u54e1\u7684\u58d3\u529b\uff0c\u9032\u800c\u63d0\u5347\u6574\u9ad4\u5ba2\u6236\u9ad4\u9a57\u3001\u6e1b\u5c11\u5ba2\u8a34\u6a5f\u6703\u3002<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/res.cloudinary.com\/hwqu5ytia\/image\/upload\/v1729675812\/Blog%20Image\/2411_blog_Prioritize_with_Interruptible_Capacity.png\" alt=\"\" style=\"width:912px;height:auto\"\/><figcaption class=\"wp-element-caption\">\u3010\u4e3b\u8981\u5de5\u4f5c\u8207\u53ef\u4e2d\u65b7\u5de5\u4f5c\u9805\u76ee\u7684\u5de5\u4f5c\u91cf\u793a\u610f\u5716\u3011<\/figcaption><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">\u66f4\u5be6\u7528\u7684 Omni-Channel \u5ba2\u670d\u4eba\u54e1\u5de5\u4f5c\u5217\u5957\u4ef6<\/h2>\n\n\n\n<p>Omni-Channel \u662f Salesforce \u5728\u591a\u7ba1\u9053\u5ba2\u670d\u7ba1\u7406\u4e2d\u7684\u6838\u5fc3\u529f\u80fd\uff0c\u9019\u6b21\u66f4\u65b0\u9032\u4e00\u6b65\u63d0\u5347\u4e86\u5ba2\u670d\u4eba\u54e1\u7684\u64cd\u4f5c\u9ad4\u9a57\uff0d\u5ba2\u670d\u4eba\u54e1\u73fe\u5728\u80fd\u5920\u5728\u5de5\u5177\u5217\u4e0a\u5373\u6642\u67e5\u770b\u4ed6\u5011\u9084\u6709\u591a\u5c11\u672a\u8655\u7406\u7684\u5de5\u4f5c\u9805\u76ee\uff0c\u4e26\u80fd\u96a8\u6642\u8abf\u6574\u81ea\u5df1\u7684\u5de5\u4f5c\u72c0\u614b\u3002\u9019\u9805\u6539\u9032\u4e0d\u50c5\u8ce6\u4e88\u4e86\u5ba2\u670d\u4eba\u54e1\u80fd\u66f4\u597d\u7684\u638c\u63a7\u9032\u5ea6\uff0c\u4e5f\u8b93\u4ed6\u5011\u80fd\u5920\u66f4\u52a0\u6709\u6548\u5730\u898f\u5283\u5de5\u4f5c\u6642\u9593\uff0c\u78ba\u4fdd\u5de5\u4f5c\u91cf\u5f97\u5230\u6700\u4f73\u5206\u914d\uff0c\u9032\u4e00\u6b65\u63d0\u9ad8\u4e86\u6574\u9ad4\u7684\u670d\u52d9\u6548\u7387\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/res.cloudinary.com\/hwqu5ytia\/image\/upload\/v1729743591\/Blog%20Image\/2411_blog_Enhanced_Agent_Experience.png\" alt=\"\" style=\"width:282px;height:auto\"\/><figcaption class=\"wp-element-caption\">\u3010\u5ba2\u670d\u4eba\u54e1\u80fd\u76f4\u63a5\u5728\u5de5\u4f5c\u5217\u66f4\u65b0\u5de5\u4f5c\u72c0\u614b\u3011<\/figcaption><\/figure>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Salesforce 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\u8209\u8fa6\u4e0b\u534a\u5e74\u5ea6\u7684<strong>\u5ba2\u6236\u5206\u4eab\u66a8\u5275\u65b0\u76db\u5178<\/strong>\uff0c\u5c46\u6642\u9664\u4e86\u5c07\u5206\u4eab\u6700\u65b0\u7684 Salesforce \u89e3\u6c7a\u65b9\u6848\u5916\uff0c\u4e5f\u6703\u9080\u8acb\u5168\u7403\u77e5\u540d\u7684\u5c08\u696d\u5316\u5b78\u6ffe\u7db2\u4f01\u696d\u8207\u5de5\u63a7\u8cc7\u5b89\u9818\u5c0e\u4f01\u696d\u5206\u4eab\u5c0e\u5165\u548c\u4f7f\u7528 Salesforce CRM \u7684\u5951\u6a5f\u8207\u6548\u76ca\u3002\u5982\u6709\u8208\u8da3\u7684\u8b80\u8005\u53ef\u4ee5\u5148<a href=\"https:\/\/www2.crmpro.news\/event-interest\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"aioseop-link\">\u8a02\u95b1<\/a>\u6211\u5011\u7684\u96fb\u5b50\u5831\uff0c\u5c46\u6642\u5c07\u6703\u516c\u4f48\u66f4\u591a\u6d3b\u52d5\u8a73\u60c5\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">\u5831\u540d\u8b1b\u5ea7\u6d3b\u52d5<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"\thttps:\/\/www2.crmpro.news\/event-interest\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/res.cloudinary.com\/hwqu5ytia\/image\/upload\/v1739160475\/Event%20Banner\/event_subscription.jpg\" alt=\"\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>\u7e7c\u4e0a\u4e00\u7bc7\u4ecb\u7d39 Salesforce \u92b7\u552e\u7ba1\u7406\u7684\u529f\u80fd\u53ca\u61c9\u7528\u66f4\u65b0\u5f8c\uff0c\u672c\u7bc7\u5c07\u8457\u91cd\u65bc\u5ba2\u670d\u7ba1\u7406\u8fd1\u5e7e\u6b21\u7684\u66f4\u65b0\u4eae\u9ede\u3002\u4ee5\u4e0b\u5c07\u5e36 [&hellip;]<\/p>\n","protected":false},"author":39,"featured_media":24090,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1374],"tags":[12,21,1294,1454,391,22],"class_list":{"0":"post-23774","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-sfdc_update","8":"tag-crm","9":"tag-salesforce","10":"tag-salesforce-lightning","11":"tag-salesforce-releases","13":"tag-aboutfiti","14":"entry","15":"has-media"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.fiti.com.tw\/blog\/wp-json\/wp\/v2\/posts\/23774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fiti.com.tw\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fiti.com.tw\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fiti.com.tw\/blog\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fiti.com.tw\/blog\/wp-json\/wp\/v2\/comments?post=23774"}],"version-history":[{"count":3,"href":"https:\/\/www.fiti.com.tw\/blog\/wp-json\/wp\/v2\/posts\/23774\/revisions"}],"predecessor-version":[{"id":23854,"href":"https:\/\/www.fiti.com.tw\/blog\/wp-json\/wp\/v2\/posts\/23774\/revisions\/23854"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fiti.com.tw\/blog\/wp-json\/wp\/v2\/media\/24090"}],"wp:attachment":[{"href":"https:\/\/www.fiti.com.tw\/blog\/wp-json\/wp\/v2\/media?parent=23774"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fiti.com.tw\/blog\/wp-json\/wp\/v2\/categories?post=23774"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fiti.com.tw\/blog\/wp-json\/wp\/v2\/tags?post=23774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}